My recent article on “Tesla’s Warranty Accounting Mystery” got a lot of comments, and to reply correctly, I feel as if I should share some further research. In this article, I’m going to specifically discuss the “goodwill” warranty claims that keep coming up, what I know about them, and what I think I think about them.
I recently covered the J.D. Power 2020 Initial Quality Study (IQS) in which Tesla was represented for the first time, and in this report Tesla scored an absolute low due to many alleged quality issues, but the data behind this rating was not straightforward. To conclude on the discussions on this particular report, I think …
The Danish Motorist Association (FDM) has released its newest car owner satisfaction report: The Motor AutoIndex 2020. Tesla is represented for the first time since the first report came out in 2003, with mixed results.
On the way back from a 583-mile trip to visit family, something unexpected happened. While cruising up the 5 freeway, a tire blew out on my Tesla Model S.
Many have asked me why I believe Tesla will come out of this crisis stronger than other companies, and if so, why. In a series of 7 articles highlighting each one of the reasons, I will explain.
Waco’s Texas State Technical College has been chosen as the first school in Texas for Tesla START, the Silicon Valley company’s electric vehicle service program. Tesla START, which stands for Student Automotive Technician Program, is a 12-week program and could create an opportunity for a Tesla service center in Waco.
Tesla concepts of mobility outgrew legacy brands from the day the first Tesla rolled onto the market. The new company did not fit into any existing auto-manufacturer slot. Tesla jumped away from the crowd conceptually, and as we can see by now, landed on its feet.
Tesla added a new Parts page to its online shop today in a move that hints at more direct sales of parts to customers around the world. The new shop is somewhat stripped down as it stands today, with a few options for floor mats and new key cards for the Tesla Model 3, but it bodes well for the future.
Tesla continues to ramp up its Mobile Service fleet, with a mix of existing Ford Transit vans, Model S sedans, and a few Model X SUVs. The Ford Transit vehicles that have comprised the majority of Tesla’s service fleet since its inception cost $80,000 to set up, but that price tag turns the empty shell of a van into an extremely dense, highly effective mobile service station for Tesla’s vehicles. More recently, the company has started repurposing a few Model S vehicles coming back from lease as mobile service vehicles.
Tesla has long been criticized for service that lags behind the company’s exponential growth in sales, but the reality of the situation is significantly more optimistic. In reality, Tesla continues to innovate, even in a challenging area like service, delivering an experience that bests the competition.
