Tesla’s Vehicles Self-Diagnose Then Self-Medicate When Faults Are Detected
Tesla will now start shipping any required parts to the nearest Service Center when the vehicle detects a fault, according to a tweet from the company earlier today.
The parts ordering process must be getting much better. I placed a service call on the 29th and had the part installed today.
— David (@d0cdave) May 6, 2019
Tesla has defied the norms and pains of many service center visits with its over-the-air diagnostic capabilities, but this takes that to the next level by eliminating the next barrier to getting the issue fixed. When an issue is detected by the in-car diagnostic system, a popup message appears in the car notifying the owner of the issue and requesting that they make an appointment at the nearest Tesla Service Center.
An unexpected condition has been detected with the Power Conversion System on your Model 3 & replacement part has been pre-shipped to your preferred Tesla Service Center. Please use your Tesla Mobile App or your Tesla Account to schedule a service visit appointment now.
Improving Service for owners continues to be a focal point for Tesla CEO Elon Musk as the number of Teslas roaming the roads of the world continues to grow at an exponential rate. Enabling vehicles to both self diagnose and to order any required parts gives Tesla that much more of an advantage in getting a jump on finding and shipping the parts needed for a repair.
Parts supply is an area that the company has historically, and to this day, continues to struggle with. Stories of owners waiting not just weeks, but upwards of nearly 6 months in some cases, for the required parts to arrive litter the internet. Seeing a story here and a story there about the issue makes it hard to put the scale of the problem into context, but there is enough evidence to make it clear that parts supply continues to be an opportunity for the company.
The new functionality is an impressive step towards the future that will require vehicles to be more self-aware as Tesla ramps up its preparations for its fully autonomous Tesla Network of robotaxis. These vehicles will need to know when they need service and be able to not only get the parts ordered, but also schedule their own service appointments without owner intervention.
In related news, Tesla’s twitter account has been given new life in the last few days, with a new bite of personality and responsiveness that has many wondering if the Securities and Exchange Commission’s restrictions on Tesla CEO Elon Musk’s tweets simply pushed him to use the company’s official Twitter account for his snide, snarky, insightful, playful tweets and replies. Oh, SEC, when will you learn? Don’t mess with the genius in the corner. Just leave him alone with his toys so he can get back to transforming the world for the better.
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