Connect with us

Hi, what are you looking for?

CleanTechnica

Autonomous Vehicles

Tesla’s App Now Sends Repair Status Notifications From The Service Center

Today, Tesla started rolling out the next wave of improvements to the company’s service offerings, with a new feature in the mobile app that lets owners view the status of their vehicles while they are being serviced at a Tesla Service Center.

Today, Tesla started rolling out the next wave of improvements to the company’s service offerings, with a new feature in the mobile app that lets owners view the status of their vehicles while they are being serviced at a Tesla Service Center.

The new functionality helps owners see behind the magic curtain at Tesla’s Service Centers, with a helpful look at the exact status of their vehicles. Tesla shared on its blog post yesterday about the Standard Range Model 3 that, “we will be increasing our investment in the Tesla service system, with the goal of same-day, if not same-hour service, and with most service done by us coming to you, rather than you coming to us.”

This update is a step in the right direction for vehicles being serviced by Tesla’s Service Centers and shows how Tesla continues to raise the bar for itself with unparalleled transparency and communication to owners.

The new functionality will let owners see the current repair status and estimated completion date, and it comes with a host of new popup notifications to keep owners in the loop on the repair status of their vehicles. Tesla’s Service Centers have always been top notch in both timely execution and communication in my past dealings with them, and this move only improves on that capability.

Tesla continues to plug away at improving its systems as they fail one major system at a time due to the blunt force of Model 3 demand. Production systems failed and were stabilized in June of 2018, which in turn put pressure on Tesla’s delivery systems. Transitioning from 2,000 deliveries per week to 7,000 deliveries per week is no small feat and it strained every single system in every single store in Tesla World.

Service followed the early high-volume pains and has proved to be an ever-increasing headache as scores of new Tesla Model 3 owners discover the many ways to break their new toys. Tesla quickly increased the size of its mobile service fleet, which proved to be a very effective way of providing up to 80% of all service needs for owners.

With parts supply surfacing as an opportunity area, improving service became a top priority for the company to the point where it was one of the key deliverables for Elon Musk in Q1 2019. This app update is small in and of itself, but represents one step forward for the quality of Tesla’s Service and several steps beyond rival automakers when it comes to transparency and convenience.

Images courtesy: Tesla

 
Check out our brand new E-Bike Guide. If you're curious about electric bikes, this is the best place to start your e-mobility journey!
 
 
Appreciate CleanTechnica’s originality and cleantech news coverage? Consider becoming a CleanTechnica Member, Supporter, Technician, or Ambassador — or a patron on Patreon.
 
Have a tip for CleanTechnica, want to advertise, or want to suggest a guest for our CleanTech Talk podcast? Contact us here.

Advertisement
 
Written By

I'm a tech geek passionately in search of actionable ways to reduce the negative impact my life has on the planet, save money and reduce stress. Live intentionally, make conscious decisions, love more, act responsibly, play. The more you know, the less you need. As an activist investor, Kyle owns long term holdings in Tesla, Lightning eMotors, Arcimoto, and SolarEdge.

Comments

You May Also Like

Cars

Even though Tesla is now building and selling cars at a rate of over one million a year, it can’t keep up with demand,...

Cars

A little over 10 years ago, I wrote my first articles about Tesla here on CleanTechnica. In particular, I wrote about the coming Tesla...

Cars

Tesla reigns supreme as producing most American-made cars, according to a new study by Cars.com. Tesla won this award last year also. Coming in...

Cars

Courtesy of Sigurd Magnusson, Senior Adviser, New Zealand Environment, Emissions and Adaptation Ministry of Transport | Te Manatū Waka The New Zealand government in...

Copyright © 2021 CleanTechnica. The content produced by this site is for entertainment purposes only. Opinions and comments published on this site may not be sanctioned by and do not necessarily represent the views of CleanTechnica, its owners, sponsors, affiliates, or subsidiaries.