Connect with us

Hi, what are you looking for?

CleanTechnica

Cars

91% Of Tesla Owners Would Buy Another Tesla, Tesla #1 In Consumer Reports Survey By 7%

Consumer Reports finds itself between the proverbial rock of its own creation — the low reliability rating of Tesla vehicles — and the cold, hard reality that is the uber positive opinions of thousands of Tesla owners. The 2016 Consumer Reports Owner Satisfaction Survey found that Tesla owners were amongst the most satisfied and that 91% would purchase another Tesla. That puts Tesla #1 in owner satisfaction … by a landslide. It beat #2 Porsche (84%) by a whopping 7 percentage points and #3 Audi (77%) by 14 percentage points.

Consumer Reports finds itself between the proverbial rock of its own creation — the low reliability rating of Tesla vehicles — and the cold, hard reality that is the uber positive opinions of thousands of Tesla owners. The 2016 Consumer Reports Owner Satisfaction Survey found that Tesla owners were amongst the most satisfied and that 91% would purchase another Tesla.

That puts Tesla #1 in owner satisfaction … by a landslide. It beat #2 Porsche (84%) by a whopping 7 percentage points and #3 Audi (77%) by 14 percentage points.

I have to admit that I do not come into this news as an outsider, but rather, as a veteran owner of a Tesla Model S. My first year of ownership was well documented in our ongoing long-term review, with a more refined summary in my recent “year in review” article.

The results of the Consumer Reports Owner Satisfaction Survey put Tesla far above well established brands such as Porsche, Audi, and Subaru — an impressive result to say the least, especially in light of the well documented reliability issues that persist, particularly in the Tesla Model X.

Rank Brand Would Buy Again
1 Tesla 91%
2 Porsche 84%
3 Audi 77%
4 Subaru 76%
5 Toyota 76%

The Consumer Reports Owner Satisfaction Survey was looking at overall owner satisfaction, with a specific focus on whether they would definitely buy the car again:

“Our brand rankings represent owner sentiment across each brand’s product line. (Model satisfaction is determined by the percentage of owners who responded “definitely yes” to the question of whether they would buy the same vehicle if they had it to do all over again.) To determine brand love—or disdain—we took a straight average of the satisfaction score for each brand’s models.

“Our survey revealed that the TeslaPorscheAudi, and Subaru brands remained in the top four spots again this year. Some other brands were on the move. Lincoln climbed from 21st place last year to 12th this year, and Hyundai shot up to 13th from 24th, based on the strength of new and recently redesigned models.“

While this is only one data point, it highlights just how important the improvements are that Tesla has delivered to consumers (zero emissions at the point of use, electric drive, smooth ride, quiet interior, user-friendly tech, Supercharger network, great customer service, not treating service centers as profit centers, manufacturer owned dealership experience, etc., etc.) when weighed against less-than-stellar reliability that is inevitable in a new mass-market vehicle.

On the flipside of the electric revolution, slow adopters and dieselgaters (cough … VW) didn’t fare so well in the survey:

“Meanwhile, Ram, a brand that sells just pickup trucks and vans, took a huge tumble from last year’s 5th place ranking to 17th. Other brands that fell in the rankings include BMW (from sixth to 14th place) and Volkswagen (from 16th to a dismal 24th).”

Hat tip to Curt Renz over on the Tesla Motor Clubs Forums for highlighting this gem.

If you’re looking to buy a Tesla, feel free to use my referral link (here) to save $1,000, which is the only way to get a discount on a new Tesla.

All images by Kyle Field | CleanTechnica

 
I don't like paywalls. You don't like paywalls. Who likes paywalls? Here at CleanTechnica, we implemented a limited paywall for a while, but it always felt wrong — and it was always tough to decide what we should put behind there. In theory, your most exclusive and best content goes behind a paywall. But then fewer people read it! We just don't like paywalls, and so we've decided to ditch ours. Unfortunately, the media business is still a tough, cut-throat business with tiny margins. It's a never-ending Olympic challenge to stay above water or even perhaps — gasp — grow. So ...
If you like what we do and want to support us, please chip in a bit monthly via PayPal or Patreon to help our team do what we do! Thank you!
Sign up for daily news updates from CleanTechnica on email. Or follow us on Google News!
 

Have a tip for CleanTechnica, want to advertise, or want to suggest a guest for our CleanTech Talk podcast? Contact us here.
 

Written By

I'm a tech geek passionately in search of actionable ways to reduce the negative impact my life has on the planet, save money and reduce stress. Live intentionally, make conscious decisions, love more, act responsibly, play. The more you know, the less you need. As an activist investor, Kyle owns long term holdings in Tesla, Lightning eMotors, Arcimoto, and SolarEdge.

Comments

You May Also Like

Cars

When it comes to charging, many owners charge their Teslas at home. But when you’re out on a road trip or you simply need...

Cars

Tesla has become nearly debt-free in just two decades, a feat that’s unheard of in the auto industry’s more-than-century-old history. How the electric vehicle...

Clean Transport

One of the big “gotchas” the anti-EV crowd tries to throw at EVs is that they’d fail you in a hurricane evacuation. I’ve covered...

Cars

It seems like most Americans are routinely hounded by annoying, scammy, spam phone calls telling you that you need to buy an extended warranty...

Copyright © 2023 CleanTechnica. The content produced by this site is for entertainment purposes only. Opinions and comments published on this site may not be sanctioned by and do not necessarily represent the views of CleanTechnica, its owners, sponsors, affiliates, or subsidiaries.

Advertisement