Connect with us

Hi, what are you looking for?

CleanTechnica

Cars

91% Of Tesla Owners Would Buy Another Tesla, Tesla #1 In Consumer Reports Survey By 7%

Consumer Reports finds itself between the proverbial rock of its own creation — the low reliability rating of Tesla vehicles — and the cold, hard reality that is the uber positive opinions of thousands of Tesla owners. The 2016 Consumer Reports Owner Satisfaction Survey found that Tesla owners were amongst the most satisfied and that 91% would purchase another Tesla. That puts Tesla #1 in owner satisfaction … by a landslide. It beat #2 Porsche (84%) by a whopping 7 percentage points and #3 Audi (77%) by 14 percentage points.

Consumer Reports finds itself between the proverbial rock of its own creation — the low reliability rating of Tesla vehicles — and the cold, hard reality that is the uber positive opinions of thousands of Tesla owners. The 2016 Consumer Reports Owner Satisfaction Survey found that Tesla owners were amongst the most satisfied and that 91% would purchase another Tesla.

That puts Tesla #1 in owner satisfaction … by a landslide. It beat #2 Porsche (84%) by a whopping 7 percentage points and #3 Audi (77%) by 14 percentage points.

I have to admit that I do not come into this news as an outsider, but rather, as a veteran owner of a Tesla Model S. My first year of ownership was well documented in our ongoing long-term review, with a more refined summary in my recent “year in review” article.

The results of the Consumer Reports Owner Satisfaction Survey put Tesla far above well established brands such as Porsche, Audi, and Subaru — an impressive result to say the least, especially in light of the well documented reliability issues that persist, particularly in the Tesla Model X.

Rank Brand Would Buy Again
1 Tesla 91%
2 Porsche 84%
3 Audi 77%
4 Subaru 76%
5 Toyota 76%

The Consumer Reports Owner Satisfaction Survey was looking at overall owner satisfaction, with a specific focus on whether they would definitely buy the car again:

“Our brand rankings represent owner sentiment across each brand’s product line. (Model satisfaction is determined by the percentage of owners who responded “definitely yes” to the question of whether they would buy the same vehicle if they had it to do all over again.) To determine brand love—or disdain—we took a straight average of the satisfaction score for each brand’s models.

“Our survey revealed that the TeslaPorscheAudi, and Subaru brands remained in the top four spots again this year. Some other brands were on the move. Lincoln climbed from 21st place last year to 12th this year, and Hyundai shot up to 13th from 24th, based on the strength of new and recently redesigned models.“

While this is only one data point, it highlights just how important the improvements are that Tesla has delivered to consumers (zero emissions at the point of use, electric drive, smooth ride, quiet interior, user-friendly tech, Supercharger network, great customer service, not treating service centers as profit centers, manufacturer owned dealership experience, etc., etc.) when weighed against less-than-stellar reliability that is inevitable in a new mass-market vehicle.

On the flipside of the electric revolution, slow adopters and dieselgaters (cough … VW) didn’t fare so well in the survey:

“Meanwhile, Ram, a brand that sells just pickup trucks and vans, took a huge tumble from last year’s 5th place ranking to 17th. Other brands that fell in the rankings include BMW (from sixth to 14th place) and Volkswagen (from 16th to a dismal 24th).”

Hat tip to Curt Renz over on the Tesla Motor Clubs Forums for highlighting this gem.

If you’re looking to buy a Tesla, feel free to use my referral link (here) to save $1,000, which is the only way to get a discount on a new Tesla.

All images by Kyle Field | CleanTechnica

 

Advertisement
 
Appreciate CleanTechnica’s originality? Consider becoming a CleanTechnica Member, Supporter, Technician, or Ambassador — or a patron on Patreon.
 
Have a tip for CleanTechnica, want to advertise, or want to suggest a guest for our CleanTech Talk podcast? Contact us here.

Written By

I'm a tech geek passionately in search of actionable ways to reduce the negative impact my life has on the planet, save money and reduce stress. Live intentionally, make conscious decisions, love more, act responsibly, play. The more you know, the less you need. As an activist investor, Kyle owns long term holdings in Tesla, Lightning eMotors, Arcimoto, and SolarEdge.

Comments

You May Also Like

Green Economy

The U.S. Securities and Exchange Commission (SEC) wants to prevent ESG (Environmental, Social, and Governance) funds from greenwashing. The SEC published a fact sheet...

Cars

According to new research by Cambridge Mobile Telematics (CMT), Tesla owners are 50% less likely to crash while driving their cars. The new research...

Cars

Wall Street has faced major selloffs over the past few weeks, causing a continued downturn in the market. While the auto industry simultaneously faces...

Autonomous Vehicles

In recent weeks, there have been a number of articles about the lack of progress in Tesla Full Self-Driving (FSD). Those stories have been...

Copyright © 2021 CleanTechnica. The content produced by this site is for entertainment purposes only. Opinions and comments published on this site may not be sanctioned by and do not necessarily represent the views of CleanTechnica, its owners, sponsors, affiliates, or subsidiaries.