Model X Pricing Issue In Canada Found, Fix On The Way

Elon Musk has a history of making most of Tesla’s official announcements on Twitter, including specifically responding to some tweets directly. Most recently, he has been working customer service issues directly on Twitter and, as per his usual MO, is taking matters into his own hands.

Dr. Kevin Leung called out Tesla and Elon on Twitter about the Model X dropping in price from when the early reservation holders put their money on the line and the time it was actually released. This resulted in Canadian reservation holders being on the hook to pony up between $1,000 and $15,000 more than someone who just hopped into the line today.

Elon responded by saying it wasn’t right … though, it’s not clear if he meant this was a mistake or that it wasn’t in line with how Tesla operates, though it feels like the latter. A fix is on the way for this by the end of this week. If nothing else, Tesla does a great job of PR for customers and for macro issues; though, what many have experienced at many levels in between could stand to be improved.

Totally agree. Am told this will be fixed by Thurs, maybe Fri.

— Elon Musk (@elonmusk) May 17, 2016

My personal experience with Tesla communications has been very positive — especially with my local Service Center and the Delivery Specialists I worked with through my CPO purchase in December last year. Nothing but the most professional, most attentive responses and service with every detail being looked after with precision.

Since then, I’ve found a few cracks in the communication armor, with most being related to first-level Supercharger service calls — of which I’ve made two or three. Being a fan of Tesla, I want them to know when there’s an issue in the field, and while they have been relatively responsive, the quality and care just weren’t there.

Having said that, my last call with them ~3 weeks ago came with an additional follow-up call to me the next day to share the findings from the service technician that came out to look at the Supercharging station in question. I was impressed and hope the trend towards improved reliability and communication continue … on Twitter or otherwise. 🙂

Image Credit: Kyle Field | CleanTechnica