Published on February 2nd, 2015 | by James Ayre2
Tesla #1 For Repairs & Service? Consumer Reports Survey Finds It So…
February 2nd, 2015 by James Ayre
Is Tesla Motors #1 for customer satisfaction with regard to repairs and service?
Hard to say for sure, but that is what a recent survey from the Consumer Reports National Research Center found — Tesla scored higher than any other dealership or independent service center out there for overall satisfaction on the survey. The company was actually the only company to get high marks in all categories — courtesy, expedient repairs, and price + quality.
The results are coming to us via a survey of over 120,000 different vehicle owners. According to Comsumer Reports, part of the reason that Tesla did so well is no doubt owing to the fact that it’s a relatively new company.
“Tesla is new to the market and has a relatively small number of customers to satisfy compared to the more established luxury brands,” noted Simon Slater, a Consumer Reports Lab analyst.
Tesla wasn’t the only company to score highly, though — most other upscale dealerships did so as well, including Lexus, Cadillac, Porsche, Buick, Lincoln, and Acura.
There were exceptions in this regard, though.
“Mercedes, Jaguar and Mini dealerships got dinged in our survey for price. The customers feel they overpay for parts and labor,” Slater continued.
Amongst the other interesting findings of the survey was the fact that most independent “mom and pop” shops scored higher than dealerships on criteria such as: quality, price, courtesy, and expediency.
Another particularly interesting finding was the fact that haggling pays off most of the time.
“Although only 19% tried bargaining, most who did were able to save some cash. The median savings turned out to be $94 at independent repair shops and $120 at dealerships.” Hmmm.
Image Credit: Tesla Motors
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