Cars

Published on September 7th, 2013 | by Zachary Shahan

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“BMW i Genius” Salespeople (that is, Artificial Intelligence) Developed By 19-Year-Old

September 7th, 2013 by  

BMW isn’t just jumping into the electric vehicle arena and throwing some gorilla glass on it i-brand cars. It’s also employing robots to help sell them.

“In a world-first, BMW is employing artificial intelligence to promote its ground-breaking new electric cars through an automated information service for UK customers,” Automotive World writes.

“‘BMW i Genius’ uses specially developed software to interact with potential customers in a live question and answer format that works on a mobile platform. Users simply text in a question relating to BMW i and the BMW i Genius system will instantly respond with a detailed and helpful answer. The adaptive system is capable of interpreting words, the context of those words and the sentiment behind each question in order to respond. Subsequent questions can be asked allowing an informative, real-time conversation.”

BMW i Genius Artificial Intelligence

Image Credit: LBM


“BMW i Genius is capable of understanding each question and responding accurately every time just as if you were talking to an expert from the company,” BMW Group UK Marketing Director Chris Brownridge says. “The system operates around the clock allowing the consumer to ask any question relating to the i cars but without the hassle of having to pick up the phone or go into a dealership.“

Interestingly, the developer behind the BMW i Genius system is just 19 years old (surely, a genius himself). Technically, the developer is London Brand Management (LBM), but the founder of LBM is 19-year-old Dmitry Aksenov.

“We are delighted to have been chosen by BMW Group as a partner for the launch of this exciting and innovative electric vehicle,” Aksenov writes. “Like the BMW i3, our Artificial Intelligence software is truly groundbreaking and provides a unique channel for BMW and its customers to make better buying decisions by getting access to the right information at the right time in the right place.”

The partnership between LBM and BMW was facilitated by “The Bakery,” which is not a normal bakery but rather a business accelerator program, as well as media agency Vizeum.

For more on BMW’s coming electric cars and related news, see our BMW archives (the link a few words back) or some of these key stories:


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About the Author

is tryin' to help society help itself (and other species) with the power of the typed word. He spends most of his time here on CleanTechnica as its director and chief editor, but he's also the president of Important Media and the director/founder of EV Obsession, Solar Love, and Bikocity. Zach is recognized globally as a solar energy, electric car, and energy storage expert. Zach has long-term investments in TSLA, FSLR, SPWR, SEDG, & ABB — after years of covering solar and EVs, he simply has a lot of faith in these particular companies and feels like they are good cleantech companies to invest in.



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